Frequently Asked Questions
The National Disability Insurance Scheme (NDIS) is an Australian program aimed at supporting individuals with disabilities. It provides funding for necessary services and products to improve their quality of life and independence.
NDIS products cater to individuals with disabilities, offering a range of aids, equipment, and support services tailored to their specific needs. However, these products can also benefit caregivers, family members, or anyone seeking specialised products for disability care.
No, our store offers a diverse range of products beyond NDIS-related items. We also feature personal care products, sanitisers, face masks, bath oils, and gentle wash products to cater to various needs beyond disability care.
All orders are shipped with the default 'permission to depart' shipping instructions. This will be honoured as long as the person delivering the order believes the location is "safe."
If you require special delivery instructions, you must provide them before your order is dispatched.
The buyer must supply exact and correct dimensions and criteria prior to manufacturing when purchasing a custom-made or unique request product. When providing requirements for customised or Special Request products, we encourage clients to be comprehensive and explicit.
There is no 'one-size-fits-all' answer for continence assistance. However, you can contact our customer support team with any queries you might be facing. We have the expertise to guide you with the products suited to your needs.
We offer a wide range of NDIS-approved products tailored to diverse needs, including assistive technology, mobility aids, an array of personal care items, sensory tools for sensory stimulation, and adaptive equipment designed to enhance daily living activities, ensuring comprehensive support for individuals with varying requirements.
Yes, all our products adhere to NDIS guidelines. They are carefully selected to meet the necessary standards for eligibility under the scheme. We prioritise quality and suitability, ensuring that each item we offer aligns with the specific requirements outlined by the NDIS, guaranteeing reliability and suitability for individuals seeking products within the scheme.
We prioritise customer satisfaction and post-purchase support as part of our commitment. Our dedicated customer service team is readily available to assist with any issues or queries that may arise after your purchase. Your satisfaction is our foremost priority, and we're here to ensure a seamless experience throughout your journey with us.